Culver's Reviews

Based on 213 customer reviews from our shopper community, Culver's’s overall rating is 3.21 out of 5 stars and 69% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 56% of reviewers consider Culver's overall a good value option, based on a rating of 2.59 from 34 votes. The most common issues with Culver's are around Shipping & Delivery, Return Policy, Customer Service and Price & Quality based on a rating of 1.70, 1.38, 2.47 and 2.29.

3.2

213 Reviews

Overall Rating

5 Stars

23

4 Stars

116

3 Stars

9

2 Stars

12

1 Star

53

Good Value

2.6

Price & Quality

2.3

Shipping & Delivery

1.7

Customer Service

2.5

Return Policy

1.4

All Reviews (213)
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amandacalley70
May 11, 2023
"Horrendous customer service"
Six weeks ago they completely ripped us off giving a concrete mixer that was supposed to be Brownie overload that had nothing but vanilla ice cream an chocolate sauce. I called and explained my frustration and was told I would receive complimentary replacement coupons. I waited more than a month for coupons and they were for sundaes. I decided that I would use my coupons today. I waited 25 minutes only to be told the were out of flavor of day. Couldn't get my coupons back was offered a different option if I wanted to reorder and wait another 25 minutes. Nope never again
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bigmouse710
May 10, 2023
"They had no customers and refused to put on the miami heat game on my boyfriends bay!"
Miami heat Fans! If you happened to be on the road in Florida during a miami heat championship game, and want to eat here and watch it and their restaurant has no customers DO NOT STOP HERE! It is my boyfriends birthday, he stopped here because he knows I love their food. I Had just woken up in the car. All I asked was if they could change the channel. No we can't they stated. Wow... unbelievable. I left and did not order food either.
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MamaGamer
May 04, 2023
"Yum!"
It would've been so much better if I would've went with and actually ate there where I'd of been able to eat right when it was fresh. Because I had a friend just bring me something back...and they ordered my food first and THEN she ate and THEN she brought me mine home. And you know what? 10/10 when you are brought an hour and a ½ old food it's just going to suck...but the mushroom and swiss burger I ordered was still absolutely AMAZING! I could've ate 2 of them easily.
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leonardospohr1
May 01, 2023
"So i ordered my kid the butter burger "…"
So i ordered my kid the butter burger " original" with lettuce tomato pickles no onions. And a small bag of fries.So then the person at the register said that it will take 6-9 minutes but then i waited 29 minutes and when they gave me the food they charged me 28 dollars and 50 cents and the original amount was 5 dollars so i just payed the food and when went home there was no burger there was salads and instead of fries their was slices of corn dogs! I called the place and the lady said "I will get the manager." After being on hold for about 29 minutes they hung up the phone and never called back!! Never going again😡
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sadcat986
May 01, 2023
"Cod fish dinner"
I ordered the cod fish dinner. I just love crinkle cut fries, they were cold and the fish was soggy. Cost me$14. Disappointing. I have always ordered the burger which so far has been delicious. Won't order the fish again though
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happydog629
April 18, 2023
"Drive thru sticker"
Why would you have a drive through and come up with a sticker system to make the cars pull out of the drive thru and park. If you can't keep up, shut the window down and have the customers go inside.
It's my first time ever at Culver's, give me a break.
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Sally.Grant
March 31, 2023
"I genuinely like culvers"
Culver's is genuinely one of my favorite restaurants, when I do get my food, sometimes it's wrong, but I don't really care, it's food. I was however shocked when I read that Culver's was racist in a certain review, while that is absolutely unacceptable, Im only there for the food. Culver's, don't be racist I am a building. But keep making good food
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blackmeercat225
March 29, 2023
"Worst Service Ever"
Got my order wrong in many ways ie got food I did not order and was missing some of the food I did order. The worst thing about was the worker's attotude. No apologies. Awful.
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RalphCollins
March 20, 2023
"Average"
It's not better than McDonald's, Burger King, Wendy's, Better than Jack in The box burgers. Comparable to Freddie's frozen custard.
Fries are average. Burgers not hot when you get them. They have excessive paper usage in the serving boats and liners. It's not fast food. Would rather go to any other place.
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CliffordGeorge
March 05, 2023
"Very slow, poorly managed"
7250 S Tamiami Trail, Sarasota
Never received order. Along with 5 other vehicles, sat for 15 minutes and the only thing that came out was employees leaving to go home. Only two tables were occupied inside and they were seated and had their order, so it was not busy inside. One employee taking out trash and a few standing around inside. When I inquired about my order I was told yours is up next, as if they can only do one order at a time. Five minutes later and nothing happened. I left for work without the food. I threw away money, but it will be the last time. The absolute worst of fast food places.
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redmeercat317
March 01, 2023
"Good Food"
Good Food
-Service was good
-food came fast
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beautifulmouse333
February 26, 2023
"Culver's is top notch"
I live in Wisconsin. I just looked at the reviews for the first time. I can't believe the low ratings. Culver's beats the rest of the fast food restaurants by a mile! Great burgers. Very good custard. Very friendly staff. Very clean most often. When I dine in, everyone seems as happy to be there as I am. Keep up the outstanding work. I'm glad we have such a good restaurant chain in Wisconsin!
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Olivia
February 25, 2023
"Lazy crew Bartlett"
Told the kid floor was wet by pop machine. After we ate, floor was still wet. Six kids just looked at me like 'so what'.
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John adam
February 16, 2023
"Terrible customer service 83rd ave."
You pay $14 and associate hands out food to me curbside.so stressed. I could not even understand her. Talking a mile a minute.
3rd time a charm, I guess. She asking me if I ordered a shake and fish sandwich. Yes yes I said as she handed it to me, no tossed it in my hand. Never will I go back.
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silverbear105
February 11, 2023
"Racist policies and corporate partnerships"
Culver's just did away with a Pepsi partnership to join with Coke. Coke has published an anti-white racist corporate policy aimed at discrimination, and belittling white employees. It's despicable that Culver's would align themselves with open racism. CULVER'S, your money makes a difference, and our as the customer does as well. Bring back wholesome business alliances, or suffer the boycotts.

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